Terms and Conditions for Luv Avenue
Effective January 1, 2016
Governing Terms and Conditions for Luv Avenue’s products and services. Luv Avenue reserves the right to revise these Terms and Conditions. We may do so as part of growth, law compliance, and customer service advancement. Please review carefully before using LuvAvenue.com. Contact us if you need further clarifications.
By using our services you have agreed to accept our Terms and Conditions.
Luv Avenue prices are in Canadian dollars.
Currently all prices are tax free. Should this change in the future Luv Avenue will issue a News Notification.
Cash and e-mail transfers are accepted for custom service orders only.
CANCELLATION, REFUND, AND EXCHANGE
All product transactions are final. Luv Avenue cannot accommodate any refund or exchange. We do so to guarantee product hygiene and safety. We are committed to be your life long partner in celebrations and gifting. We work hard to provide best products and customer service possible to all clients. You can rest assured on our 100% customer satisfaction since 2011.
All cancellations to the requested service will result in loss of retainer deposit and are subjected to the penalties listed in the corresponding contracts.
In unforseen circumstances where Luv Avenue is unable to fulfill her commitment to complete the product or services, a reasonable replacement will be provided. If such replacement is not possible, full refund will be provided.
SHIPPING AND HANDLING
Online Gift Shop Order
Typical handling time for online gift shop order is 24-48 hours.
Typical shipping time for online gift shop order is 3-5 days.
Luv Avenue charges $15 flat rate shipping for Greater Toronto Area (GTA).
Free shipping for order over $100 or by promotion coupon code.
Free self pick-up option available at Promenade Mall (1 Promenade Circle, Thornhill, ON L4J 4P8) or Square One Mall (35 Square One Drive Mississauga ON L5B 1M2). We will contact you to arrange for exact location and schedule. Customer must enter the address above as shipping address while placing order.
Shipping cost is calculated by order. Each order can consist of multiple items. However, all items must go to ONE shipping address.
Currently Luv Avenue shipping within GTA covers the following regions. West (Mississauga, Etobicoke). North West (Maple, Concord, Woodbridge, Vaughan). Central (Toronto, North York, Thornhill, Richmond Hill). North East (Markham). East (Scarborough). Should this change in the future we will issue a News Notification.
Luv Avenue cannot ship to P.O. boxes and RR#’s. Sender’s and Recipient’s correct and complete addresses are mandatory. We will contact Recipient to arrange for delivery unless instructed otherwise. For surprise gift, you are responsible for verifying recipient’s availability. Luv Avenue does not assume responsibility for delays due to wrong address or failed delivery attempt. We will charge your credit card for any additional delivery attempts. Please review the rules and tips for a smooth shipping here.
We deliver all GTA orders in person to guarantee product quality, hygiene, and safety. We are not liable for any damage occurred once product has been delivered to the receiving address.
Shipping beyond GTA (Canada-wide, USA, international) is handled by Canada Post and USPS. You must accept Canada Post user agreements and USPS user agreements. Luv Avenue is not responsible for damage by Canada Post. The shipping schedule and cost vary by destinations. Hence, any orders that require shipping beyond GTA are handled as custom design orders.
Custom Gift Order
Feasibility, schedule, and cost on all custom design orders are handled on a case by case basis. Inquire for details.
Luv Avenue will send confirmation email to Buyer upon completed order delivery.
Luv Avenue will send Electronic Product Invoice (EPI) to Buyer upon approval of custom design order details.
Luv Avenue will notify Sender/Recipient about any deviation from the standard operating procedures.
PRODUCT SAFETY AND GUARANTEE
Luv Avenue guarantees product design, personalization, and material quality based on approved EPI (Electronic Product Invoice). Product colour cannot be guaranteed as it may vary based on client’s local computer settings.
We are dedicated to handle all materials with care. Luv Avenue is not liable for any loss or damage caused by product manufacturers.
Our products are not toys. It may contain sharp objects and / or chocking hazards. Finished products must be kept away from children and disassembled with care. Luv Avenue is not liable for any loss or damage caused by negligence on user’s part.
CUSTOM DESIGN GIFT ORDER
Feasibility, schedule, and cost of custom design orders are handled on a case by case basis. Design details are discussed via email correspondence. You are responsible to review, correct, and approve design during this discussion period. Once discussion is finalized, Luv Avenue is not liable for mistakes on product built upon approved design.
Production begins upon approved payment. At this point cancellation is not permitted. Any change requests made are subject to additional charges. Under unlikely circumstances where the proposed materials become unavailable, Luv Avenue reserves the right to provide substitutions with equal or greater value items.
CUSTOM SERVICE ORDER
Feasibility, schedule, and cost of custom service orders are handled on a case by case basis. Details are discussed via in-person or email correspondence at the Consultation stage. Contract will be drafted upon agreement to list the agreed processes and payments. Each contract will be tailored to the needs of the corresponding customer.
Should Luv Avenue be found liable for any loss related to our products or the use of our website, we will issue a compensation of no greater than $100 CAD.
CHANGES TO TERMS AND CONDITIONS
Luv Avenue reserves the right to update Terms and Conditions as part of requirements for growth, law compliance, and service improvement. We abide by the Ontario law for product and service provider. Should this happen we will notify you. We encourage you to review this page periodically. We date each update so you know whether you are reading the latest version.
By using our site, you consent with Luv Avenue’s Terms and Conditions.
If you believe any Terms or Conditions are incorrect or incomplete, please write to us.
If you do not agree with these Terms and Conditions, please refrain from using LuvAvenue.com.
If you have further questions about these Terms and Conditions, please contact us. Thank you.