The followings are Frequently Asked Questions about who we are, what we do, and how we do it. Contact us if you have urgent or unlisted questions.
QUICK FAQs
Contact: Fill out the Form, chat with us, or call (416) 797 – 6734
Location: Toronto, Canada. Online.
Products: Custom design gifts – diaper cakes, towel cakes, custom gifts
Services: Wedding styling, kid/baby events, adult all occasions
Payment: We accept PayPal and credit cards (Master, Visa).
Refund: All products are final sale to guarantee product hygiene and safety.
Custom Design Process: Handled on case by case basis. <more info>
Shipping: $15 (GTA 3-5 days). Free on $100+. Self pick up. <more info>
Important: Read our Terms & Conditions and Privacy Policy before purchase.
GENERAL
What currency are prices in?
Canadian Dollars
Do you charge sales tax?
No. All products are tax free.
SHIPPING
How much do you charge for shipping?
Flat rate $15 within Greater Toronto Area: Mississauga, Etobicoke, Maple, Concord, Woodbridge, Richmond Hill, Vaughan, Markham, Thornhill, Toronto, North York, Scarborough. Should this change we will issue a News notification.
Free shipping available for order $100 and above.
Free Local Self Pick Up options: Promenade Mall (1 Promenade Circle, Thornhill, ON L4J 4P8) OR Square One Mall (35 Square One Drive Mississauga ON L5B 1M2)
What are your shipping policies?
Greater Toronto Area
Shipped within 3-5 days post product completion.
We deliver in person to assure product quality, hygiene, and safety standards (Should this change we will issue a notification)
We require Sender’s and Recipient’s correct and complete addresses, no P.O. boxes and RR#’s.
Customers are responsible for providing accurate shipping info. Please read about how to ensure smooth shipping here.
Canada Wide
Processed as custom orders. Feasibility, schedule, and cost for production and shipping vary by destinations. Shipped via Canada Post. Inquire for details.
International
Processed as custom orders. Feasibility, schedule, and cost for production and shipping vary by destinations. Shipped via Canada Post and USPS. Inquire for details.
How can I track my order?
We will send you a confirmation email once product has been delivered.
CUSTOM ORDER
What are your custom order policies?
Full payment is required for custom gift orders.
20% retainer deposit is required to secure a custom work order. The remaining balance will be paid according to the agreed payment plan.
Customers are responsible for proof-reading and verification of all design details. Customers must provide email approval prior to start of production.
Can you accommodate rush orders?
Contact us to arrange for rush order at additional cost. We will do our best to accommodate your request.
POLICIES, TERMS AND CONDITIONS
*IMPORTANT* Please Read our Terms & Conditions and Privacy Policy before using LuvAvenue.com. If you need further clarifications, please contact us. By using our services you have agreed to accept and abide by our Terms and Conditions and Privacy Policy.
You can review our Terms and Conditions here.
You can review our Privacy Policy here.
PRODUCT CARE
Anything I should pay attention to regarding your product?
Yes. Three things:
1. Our products are works of art, not toys. It may contain sharp pins or other objects that may post chocking hazards. Keep away from children and disassemble with care. We are not liable for any loss or damage caused by negligence on user’s part.
2. Diapers absorb smell, so if you plan to use it as a centerpiece, consider putting it with the desserts like cupcakes.
3. Diapers absorb moisture so please store them in clean dry cool place once you disassemble the product.
What brand of materials do you use?
For diaper we only use Pampers and Huggies disposable diapers. As for baby products, we use well recognized brands e.g. Gerber, Disney, Carter, etc. They are hand picked to ensure quality. We do not buy from wholesale.
For towel we use exclusively Martha Stewart designer towels. We have had positive experience using Martha’s products in our daily life.
If you would like to use other brands, contact us. We will try our best to accommodate.
I heard diapers expire, should I just use the apparels and not the diapers?
No, People have called up Pampers and Huggies about expiry dates on boxes. The companies confirmed that those dates are for pricing revision, not an indication of the diapers integrity. However, diapers do absorb moisture so you need to store them in dry place. We put desiccant in our packaging to ensure dryness.
I have more questions, where should I go?
You can reach us from our here
Luv
Luv Avenue is your one stop shop for all your gifting need. We are committed to be your life long partner in all celebrations. Our mission is to help you show your love with style while being mindful of our environment. Remember you can always contact us if you can’t find your answers on this Frequently Asked Questions page.